Return & Refund Policy

At DeskPro Climate Solutions, we stand behind every air conditioning service we perform across Kuala Lumpur and Selangor. Because HVAC work involves skilled labour and installed components rather than retail products, our refund framework is tailored to the realities of climate-control servicing. This policy explains your rights, our obligations, and the steps to follow if you are not satisfied with our work.

90-Day Service Warranty

Every completed service job is covered by a 90-day workmanship warranty, starting from the date on your service receipt. If the same fault recurs within this period — and the recurrence is attributable to our workmanship rather than a separate issue — we will return and carry out corrective work at no additional charge.

This warranty applies to all standard service categories, including routine maintenance, deep cleaning, gas top-ups, electrical troubleshooting, and drainage repairs. For full system installations, an extended warranty period may apply as stated on your quotation.

Service Rework Policy

If your air conditioning system exhibits the same symptom within 90 days of our service visit, you are entitled to a complimentary rework under the following conditions:

• The reported issue matches the original fault described on the service invoice.
• The air conditioning unit has not been serviced, modified, or tampered with by a third party after our visit.
• The unit has not been relocated, exposed to water damage, or subjected to voltage surges since our visit.

To request a rework, contact our service desk within the warranty window. A senior technician will reassess the unit and perform corrective action at no cost to you.

Refund Eligibility

Because HVAC services are consumed at the time of delivery, refunds are not automatic. However, we will consider a partial or full refund in these circumstances:

• Service not rendered. If a scheduled appointment is cancelled by DeskPro and cannot be rescheduled within seven business days, any advance payment will be refunded in full.
• Unsuccessful repair after rework. If a rework visit fails to resolve the original fault and our team confirms the issue stems from our workmanship, you may request a refund of the labour charges for that service.
• Incorrect diagnosis. If a service was performed based on a misdiagnosis — for instance, a gas recharge when the actual fault was a faulty capacitor — we will refund the cost of the incorrectly prescribed service.

Refund amounts are based on the charges listed on the original invoice and do not include call-out fees for completed diagnostic visits.

Parts Warranty

Replacement parts installed by DeskPro carry the manufacturer's original warranty, typically ranging from six to twenty-four months depending on the component:

• Compressors: 12 to 24 months, subject to manufacturer terms.
• PCB boards and control modules: 6 to 12 months.
• Capacitors, thermistors, and fan motors: 6 months.
• Refrigerant gas: Not warrantable, as gas levels are affected by system condition and usage.

If a DeskPro-installed part fails within its warranty period under normal conditions, we will replace it free of charge including labour. Your invoice or digital receipt is required for all parts warranty claims.

How to Submit a Claim

Step 1 — Contact Our Service Desk

Reach us by phone at +60 13-772 4918 or by email at [email protected]. Provide your invoice number, the date of the original service, and a clear description of the issue you are experiencing.

Step 2 — Assessment

Our technical team will review your claim, which may include a site visit to inspect the unit. Assessment visits for warranty claims are free of charge.

Step 3 — Resolution

We will propose a resolution — a rework, parts replacement, or refund — and confirm the details with you before proceeding. Approved refunds are processed within fourteen business days via the original payment method.

Exclusions

This policy does not cover the following situations:

• Faults caused by power surges, lightning strikes, flooding, or other events beyond reasonable control.
• Damage resulting from unauthorised modifications or servicing by third-party contractors after our visit.
• Normal wear and degradation of filters, louvres, and other consumable components.
• Performance issues from improper use, such as operating a unit rated for a small room in an oversized or poorly insulated space.
• Units that have exceeded the manufacturer's recommended service life, as disclosed during our initial assessment.

Disputes and Further Assistance

If your concern has not been resolved through our standard claims process, escalate the matter by emailing [email protected] with the subject line "Service Dispute" and a summary of your case. A senior manager will respond within five business days.

DeskPro Climate Solutions upholds fair business practices in accordance with Malaysian consumer protection guidelines and takes every service complaint seriously.

This policy was last reviewed on 1 April 2026 and applies to all services performed by DeskPro Climate Solutions from that date forward.