Cookie Policy

Effective date: 1 January 2025

This Cookie Policy explains how DeskPro Climate Solutions ("we", "us", or "our") uses cookies and similar tracking technologies when you visit our website at deskpro.pro. We are an air conditioning service company based in Kuala Lumpur, Malaysia, and we take your privacy seriously. By continuing to browse our site after acknowledging the cookie notice, you agree to our use of cookies as described below.

What Are Cookies?

Cookies are small text files that a website places on your device — whether a computer, smartphone, or tablet — when you visit. They allow the site to remember your actions and preferences over a period of time, so you do not have to re-enter information each time you return or navigate between pages. Cookies are widely used across the internet and are fundamental to the smooth operation of modern websites. They do not contain executable code and cannot be used to install malware on your device.

Cookies can be either "first-party" (set directly by deskpro.pro) or "third-party" (set by an external service operating on our behalf). They can also be classified by duration: "session cookies" are deleted when you close your browser, while "persistent cookies" remain on your device until they expire or you manually delete them.

Types of Cookies We Use

Essential Cookies

These cookies are strictly necessary for the basic functionality of our website. They enable core features such as page navigation, access to secure areas, and form submissions. Without these cookies, services you have requested — such as submitting a booking enquiry through our contact form or requesting a quotation for air conditioning installation — cannot be provided. Essential cookies do not collect personal information for marketing purposes and are always active while you use deskpro.pro.

• Session identifier — Maintains your browsing session as you move between pages, ensuring that form data and page states are preserved. This cookie expires when you close your browser.
• Cookie consent record — Stores your cookie preferences so we do not display the consent notice on every page load. This cookie persists for twelve months.
• Security token — Protects our contact and enquiry forms against cross-site request forgery. It is regenerated with each new session.

Analytics Cookies

We use analytics cookies to understand how visitors interact with our website. The data collected helps us identify which service pages receive the most traffic, how long visitors spend reading our maintenance guides, and where users tend to leave the site. This information allows us to improve layout, content, and navigation so that customers in Kuala Lumpur and surrounding areas can find the air conditioning services they need more efficiently.

• Google Analytics (_ga, _gid) — Tracks page views, session duration, bounce rate, and traffic sources. Data is anonymised by truncating visitor IP addresses before storage. These cookies expire after two years and twenty-four hours respectively.
• Aggregate performance metrics — Records page load times and interaction delays to help us identify technical bottlenecks. This cookie expires after thirty days.

Analytics cookies do not identify you personally. We review the collected data in aggregate form only, and it is never shared with advertisers or sold to third parties.

Preference Cookies

Preference cookies allow our website to remember choices you make and provide a more tailored experience. While deskpro.pro does not currently require user accounts, these cookies enhance usability for returning visitors.

• Language and region preference — Remembers if you have selected a preferred language or regional setting, so relevant content is displayed automatically on subsequent visits. Expires after six months.
• Form auto-fill memory — Retains non-sensitive details you have previously entered in our enquiry forms, such as your preferred service area or property type, to reduce repetitive data entry. Expires after ninety days.

Third-Party Cookies

Certain features on our website rely on services provided by external companies. These third parties may set their own cookies when you interact with their embedded content on deskpro.pro.

• Google Maps — Our contact page embeds a Google Maps widget to display the location of our office in Kuala Lumpur. Google may set cookies to deliver map tiles and measure widget performance. These cookies are governed by Google's own privacy policy.
• Google Fonts — We load typefaces from Google's font delivery network. While Google Fonts does not set traditional cookies, the service may log basic request data such as your IP address and browser type.

We do not permit any third party to use cookies placed through our site for their own advertising purposes. We do not run targeted advertising campaigns, retargeting pixels, or social media tracking scripts on deskpro.pro.

How to Manage Your Cookie Preferences

When you first visit deskpro.pro, a cookie consent banner is displayed at the bottom of the page. You may accept all cookies, or choose to allow only essential cookies. Your selection is stored for twelve months, after which the banner will reappear so you can update your preferences.

You can also control cookies through your browser settings at any time. Most browsers allow you to:

• View and delete individual cookies or clear all cookies at once.
• Block cookies from specific websites or from all third-party domains.
• Configure the browser to prompt you before any cookie is stored.
• Set the browser to automatically delete cookies when you close the window.

Please note that disabling essential cookies may prevent certain parts of deskpro.pro from functioning correctly. For example, you may be unable to submit service enquiry forms or retain navigation states between pages.

Changes to This Cookie Policy

We may update this Cookie Policy from time to time to reflect changes in the cookies we use or for operational, legal, or regulatory reasons. When we make material changes, we will update the effective date at the top of this page and, where appropriate, display a notification on our website. We encourage you to revisit this page periodically to stay informed about our cookie practices.

Contact Us

If you have questions about how DeskPro Climate Solutions uses cookies, or if you wish to exercise any of your data-related rights, please reach out to us:

• Email: [email protected]
• Website: deskpro.pro/contact

We will respond to cookie-related enquiries within fourteen working days.