Kanban
Kanban mode introduces the Kanban agile workflow management tool into Deskpro.
Revolutionize support with Deskpro Horizon
Experience the power of all-in-one help desk software with Deskpro Horizon.
Further streamline your support operations and improve overall customer experience with Horizon's advanced features and user-friendly interface.
Take a tour of the Deskpro Horizon interface
Our powerful and intuitive help desk interface has been re-imagined for Admins and Agents to enhance your support ability. Take a tour of the help desk and familiarize yourself with Horizon.
Workspace switching
Seamlessly move between workspaces with simple transitions across multiple help desks.
Reply with complete context
Verify users and instantly get a holistic view of who you’re talking to with our in-built CRM.
Omni-channel support
Capture every message across all support touchpoints in your centralized help desk.
Live Chat and Voice
Give your team more ways to engage so they can resolve problems faster.
Increase team productivity
Save time and reduce support costs with automation tools that boost productivity.
Explore Deskpro Horizon
Take a closer look at Horizon with our help desk tour videos breaking down the core components of Deskpro
newest features
Unlock help desk benefits available on Horizon only
Horizon offers you the newest Deskpro features and access to the exciting features we're currently developing.
WhatsApp messages to your Business number are converted into tickets to be managed at the help desk.
Workspaces
Seamlessly move between workspaces with simple transitions across multiple help desks.
SCIM
Our SCIM provisioning service makes synchronizing and managing user profiles in the help desk painless.
Facebook Messenger
Facebook Messenger DMs are automatically converted into tickets to be handled by your agents.
Recurring Tickets
Automate repetitive processes by scheduling tickets to be created at pre-set intervals with pre-filled fields and information.
Resolve Instagram tickets in the help desk with DMs converted into tickets.
X (Twitter)
Reply to public tweets or private DMs from the help desk, which centralizes all your Twitter inquiries.
Shifts
Create work statuses for agents which automate ticket routing and assignment based on agent availability and shift patterns.
SMS
Let users text into your help desk, which creates tickets for agents to respond to easily.
Two-Factor Authentication
Increase your help desk security by enabling mandatory 2FA for Agent login.
Review Channels
Respond to reviews submitted to your brand pages across different platforms, such as Google reviews and Trustpilot.
Capture every message seamlessly
Users want smooth, multi-channel support, so you need a help desk that can keep up. With Deskpro Horizon, every message from any communication channel is centralized as a ticket, so you can manage every interaction in one intuitive interface.
Every email request or conversation is owned, transparent, and resolvable.
More than a help desk
Extend your support with powerful features
Your team can provide incredible support when armed with the tools to succeed. Choose a help desk that makes collaborating and organizing support simple.
APPS & INTEGRATIONS
Integrate your tech stack for seamless workflow automation
Seamlessly integrate with our range of third-party tools and services, such as CRM software, e-commerce platforms, and more. This can help you streamline your workflows, reduce manual data entry, and improve efficiency.
Your Deskpro Workspace
Horizon's flexible and intuitive interface
Deskpro Horizon comes with a sleek and modern user interface that makes it easy for agents to navigate and manage tickets.
We've expanded the flexibility of the interface by adding new views, collapsable columns, and re-sizable panes so our interface works on any screen.
Regular upgrades to the Horizon product
We release a new version of Horizon every week with new features, improvements, and fixes.